Shipping & Returns
Free shipping within Canada
At Sendit Gear, we offer free shipping Canada-wide with FedEx, UPS or Canada Post.
Additional charges may be applied in cases where box dimension, weight, or remoteness of delivery address are exceptional. Please refer to our shipping cost calculator during checkout.
Delivery and handling times
We work hard to process orders Monday through Friday and most orders are processed for fulfillment within 24 hours of receipt (excluding holidays).
For delivery times, please refer to the times below as they are a good indicator of how long it takes a package to arrive at your doorstep.
DELIVERY TIMES (INCLUDING HANDLING TIMES)
|Local order (Greater Montreal)||1 - 3 business days|
|Regional order (Province of Québec)||2 - 5 business days|
|National order (Canada)||2 - 7 business days|
|US Order (USA)||7 - 10 business days|
30-day return policy
If, for a reason or another, you wish to return your product, Sendit Gear will reimburse you for up to 30 days following your purchase. The product has to be in brand new condition in order to be returned.
Don’t hesitate to call us if you’re wondering if an item can be returned. We’ll gladly answer all your questions.
The product must be in perfect condition
In order for Sendit Gear to accept your returned merchandise, it has to be in mint condition, with the original packaging and tags. If your item does not meet these requirements, it will be shipped back to you, at your expense.
Bike apparel must be clean, odour-free and without any pet hair.
No exchanges, only reimbursements
Items are not exchanged, but rather reimbursed. When a client wants to exchange a product, they must return the original product for a refund and buy the new item they want as a separate order.
This makes for a more efficient process, since you don’t need to wait for the refund process to be complete should you buy the new item.
The customer is responsible for the return
If you choose to return an item, the incurred fees are not covered by Sendit Gear. In the event of a returned item that cannot be sold anymore, the item will be shipped back to the customer. The customer will cover the incurred fees.
Return via mail
If you choose to return them by mail, you are responsible of the fees incurred.
Returns are treated from Monday to Friday. The process can take up to 5 business days, except between December 1st and January 15th, where it can take up to 7 business days, due to the high order and return volume.
Returning sale items
You can return items that were bought on sale. However, special promotions might have specific return and reimbursement rules which apply. Please refer to the promotion’s details for specific rules regarding returns and reimbursement.
Gift cards are not refundable or redeemable for cash, cheque or credit. This applies for traditional, virtual and promotional gift cards.
Refunds on products bought with gift cards (traditional, virtual, and promotional) will be refunded to a gift card only.
The value of gift cards will not be replaced if lost, stolen or used without permission.