Shipping & Returns

Have a question about shipping or returns? Don't hesitate to contact us.


We ship worldwide. All shipping fees and transit times are calculated at checkout.

Additional charges may be applied depending on box dimensions, weight, or delivery location. Please refer to our shipping cost calculator during checkout.

Canada Shipping Rates

 Order Value Shipping cost
CAD $0.00–$24.99 $5.00 CAD Flat rate
CAD $25.00–$49.99 $10.00 CAD Flat rate
CAD $50.00–$99.99 Varies (calculated at checkout)
CAD $100.00 and up Free shipping

Free shipping within Canada

For orders over $100 we offer free shipping Canada-wide with Canada Post.

Delivery and handling times

We work hard to process orders Monday through Friday and most orders are processed for fulfillment within 24 hours of receipt (excluding holidays).

For delivery times, please refer to the times below as they are a good indicator of how long it takes a package to arrive.


Local order (Greater Montreal) 1 - 3 business days
Regional order (Province of Québec) 2 - 5 business days
National order (Canada) 2 - 7 business days
US Order (USA) 7 - 10 business days


30-day return policy

If, for a reason or another, you wish to return your product, Sendit Gear will reimburse you for up to 30 days following your purchase. The product has to be in brand new condition in order to be returned.

Don’t hesitate to call us if you’re wondering if an item can be returned. We’ll gladly answer all your questions.

The product must be in perfect condition

In order for Sendit Gear to accept your returned merchandise, it has to be in mint condition, with the original packaging and tags. If your item does not meet these requirements, it will be shipped back to you, at your expense.

Bike apparel must be clean, odour-free and without any pet hair.

No exchanges, only reimbursements

Items are not exchanged, but rather reimbursed. When a client wants to exchange a product, they must return the original product for a refund and buy the new item they want as a separate order.
This makes for a more efficient process, since you don’t need to wait for the refund process to be complete should you buy the new item.

The customer is responsible for the return

If you choose to return an item, the incurred fees are not covered by Sendit Gear. In the event of a returned item that cannot be sold anymore, the item will be shipped back to the customer. The customer will cover the incurred fees.

Return via mail

If you choose to return them by mail, you are responsible of the fees incurred.

Return delays

Returns are treated from Monday to Friday. The process can take up to 5 business days, except between December 1st and January 15th, where it can take up to 7 business days, due to the high order and return volume.

Returning sale items

You can return items that were bought on sale. However, special promotions might have specific return and reimbursement rules which apply. Please refer to the promotion’s details for specific rules regarding returns and reimbursement.

Gift cards

Gift cards are not refundable or redeemable for cash, cheque or credit. This applies for traditional, virtual and promotional gift cards.
Refunds on products bought with gift cards (traditional, virtual, and promotional) will be refunded to a gift card only.
The value of gift cards will not be replaced if lost, stolen or used without permission.