Privacy policy

Privacy Policy and Personal Information Protection

Sendit Gear a registered trademark, is committed to maintaining the confidentiality, except as may be required by law, of all personal information obtained from users of (“the Website”). All use of the Website and of any of the services provided by Sendit Gear demonstrates your acceptance of the Terms of Use contained herein.

1. Modifications

Sendit Gear reserves the right to change this policy at any time if deemed necessary. We encourage you to regularly review it to ensure that your knowledge of the collection, use and disclosure of your personal information remains current.

2. Data Collection, Use, Disclosure and Storage Limitations

2.1 Collection

Sendit Gear shall only collect personal information necessary to provide services through the Website as appropriate and shall be the sole judge whether it is necessary to collect it or not. The type of personal information that can be collected may include, but is not limited to, your name and email address. For further information about financial data collection, please refer to Section 4 “Terms of Purchasing and Payment”.

2.2 Use

Sendit Gear collects data in order to provide you with our services and to respond to your inquiries on certain of our products and services. Such data allow us to make improvements and to inform you of the latest developments and of any changes in our services. Sendit Gear can also collect demographic data that can be shared and used for advertising purposes. At no time does the use of such information compromise your personal information or privacy rights.

2.3 Disclosure

Sendit Gear shall not sell, share or rent your information to third parties, unless required by law. Sendit Gear reserves the right to disclose your personal data to companies and individuals we hire, but only to the extent necessary to perform the duties for which they were hired.

2.4 Storage

Personal information will be stored for as long as deemed necessary by Sendit Gear to carry out the Website activities. At any time, you can contact Sendit Gear to ask for details regarding stored data.

3. Use of Cookies

Cookies are small text files transferred by a server to web browsers and stored on a user’s computer hard drive. Cookies cannot damage files, nor can they read information from your hard drive. Sendit Gear uses cookies to collect data when you visit the Website, such as your browser preferences, your use of the various components of the Website, your bookmarks, your shopping cart, the status of your payment in the case of orders, as well as the frequency and duration of your visits.

Sendit Gear and its third parties are likely to place and read cookies and web beacons to collect data after running advertisements on the Website. Such third parties, including the ones that manage advertisements, can record data such as your browser and IP address. As Sendit Gear is a partner of Google, since we use certain of its ad products (such as AdWords), please consult its complete policy on its use of collected data:

The Website uses ad retargeting technologies on the Internet. Thus, our visitors, who are already interested in our products, can be exposed to our ads on partner websites. Ad retargeting technologies analyze data collected by your cookies and run relevant ads based on your online behaviour. The use of ad retargeting technologies complies with current applicable privacy protection requirements.

Adjustments can be made to most browsers through a change in your settings in order to block all cookies or to have the choice to allow or block each cookie individually. Please note that blocking cookies can affect the Website experience and the use of certain specific functionalities, such as those set forth above. You can also disable the use of advertising cookies by our third parties by consulting:

4. Terms of Purchasing and Payment

4.1 Pricing and Payment

All prices are listed in Canadian dollars; transportation fees (Canada Post and FedEx effective rates) and taxes, if applicable, will be added to the invoice. Sendit Gear reserves the right to modify its prices at any time. All transactions made through the Website are payable by a valid Visa or MasterCard credit card, or with PayPal services. A few seconds after making your transaction, you will receive a confirmation email for your order. Please keep this email as a receipt of the products and services ordered.

4.2 Refund Policy

Items are not exchanged, but rather reimbursed. When a client wants to exchange a products, he must return the original product for a refund and buy the new item they want as a separate order. 
This makes for a more efficient process, since you don’t need to wait for the refund process to be complete before you buy the new item.

4.3 Safety of Your Financial Data

Your online shopping experience is safe. Sendit Gear complies with SSL security protocol, which guarantees that your transaction will always be processed safely. Sendit Gear does not store any data from any transaction involving credit information. Therefore, you must resubmit your credit card information with each new transaction. Should you not want to complete your transaction online, please contact the Sendit Gear team directly at 1-800-319-4794.

4.4 Problems Encountered

For any problems encountered with purchases made on the Sendit Gear online store, please contact us:

5. Social Networks

Sendit Gear provides you with social plug-ins for various social networks. If you choose to interact with one of those plug-ins, your activity on the Website will also be made available to social networks, such as Facebook, Instagram and Twitter. If you do not wish to share your activity on a social network, please log out of such social network before you enter Sendit Gear has no control over such data collection. For more details on the collection of your personal information, your rights and how you can manage your privacy settings, please consult:


6. Limitation of Liability

Sendit Gear is not responsible for the accuracy nor for the update of the Website information.

7. Contact

If you have any questions or comments regarding this Privacy Policy, please contact:

Sendit Gear
Phone : 1-800-319-4794
Email : 
2001, Boulevard des Sources, bur.100
Pointe-Claire (Québec), Canada,  H9R 5Z4