Refund policy

For information on returns, refer to our return policy.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
You can return items that were bought on sale. However, special promotions might have specific return and reimbursement rules which apply. Please refer to the promotion’s details for specific rules regarding returns and reimbursement.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

Shipping a return
To return your product, you should mail your product to:

Sendit Gear Inc., 54 Boul De La Cité-Des-Jeunes, Suite 102B-344,

Vaudreuil-Dorion, QC, J7V 9L5


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.